FAQ

A: We offer a wide range of machinery including metalworking machines, metal forming equipment, EDM machines, grinding, milling, turning systems, etc. For example, our high-speed circular sawing machines are popular in multiple countries. If you have specific requirements, please let us know and we will provide a tailored solution or customization.

A: We have a strict quality control system covering raw material sourcing, manufacturing, and final inspection, all aligned with international standards and industry norms. Each product undergoes multiple inspection processes before delivery. Some models come with certificates from China's National Machine Tool Quality Supervision and Testing Center and CE certifications. We also offer at least a 1-year full machine warranty.

A: Technical specifications vary by product. You can find detailed information in our product catalog or on our website at www.antsmachine.com. For precise details, please provide the product model, and we will respond accordingly.

A: Yes. Our professional R&D and manufacturing teams can customize machines based on your technical requirements and operating environment. Customizable elements include machine enclosures, branded logos, special nameplates, etc.

A: Machine lifespan depends on usage, environment, and maintenance. Under normal conditions, our machines are designed for a 20-year service life. We provide detailed operation and maintenance guides and ensure spare parts are available throughout the product lifecycle.

A: Energy usage varies by model. We utilize energy-efficient motors to reduce consumption. For specific data, you can refer to the technical documents or consult us for customized estimates based on your application.

A: Our machines comply with multiple international standards, including EU CE certification and China's Machine Tool Quality Certification, ensuring global compliance.

A: Samples are available for selected models. Sample and shipping fees are required. Sample charges may be deducted from the total order value upon confirmation. Please fill out the sample request form with your company details and requirements first.

A: We use suitable packaging for long-distance transport and storage, such as wooden crates or pallets with internal cushioning. For special equipment, we provide custom packaging solutions to ensure safety during transit.

A: Please contact us via email, phone, or fill our website's inquiry form with the required model, quantity, and delivery time. We will send you a proforma invoice, and once confirmed, a formal contract will be signed. Production begins after receiving the advance payment.

A: MOQ varies by product. For standard models, MOQ is typically one unit/set. For customized machines, MOQ depends on the complexity. Please contact our sales team for details.

A: Production time depends on model, quantity, and current production schedule. For regular orders, the lead time is approximately 5 weeks. Customized or large orders may take longer. We will confirm the exact time upon order placement. Products include lathes, milling machines, drilling machines, grinders, sawing machines, EDMs, plate rollers, hydraulic presses, pipe benders, etc.

A: We accept T/T (wire transfer), L/C (letter of credit), and collection. For T/T, a 30% advance is required, and the balance before shipment. For L/C, we accept sight L/C. Terms can be negotiated based on your needs.

A: Machines will be shipped within 35 working days after receiving the deposit and upon completion of production. Delivery time depends on logistics arrangements and the nature of the order. For non-standard machines, timing will be confirmed by our sales representatives.

A: Yes, if production has not yet started. Contact our sales team to discuss changes. If production has already begun, modifications may incur additional costs and time. We will evaluate and provide solutions accordingly.

A: Yes, partial delivery can be arranged upon mutual agreement. Batch delivery terms (quantity, schedule, etc.) will be outlined in the contract.

A: If canceled within the allowable period defined in the contract, a penalty may apply. For cancellations after production has started, you must cover incurred production and logistics costs. Custom or non-standard machines cannot be canceled once production begins.

A: Yes. We offer order tracking through our system or via direct communication with your sales contact. You'll receive updates on production progress, shipping status, and logistics.

A: Prices are based on product cost, market demand, technical complexity, and raw material prices. A detailed quotation including product, shipping, and insurance costs will be provided. Custom machines and machining centers are priced based on market and process requirements. Prices may be adjusted due to market fluctuations; we will inform you in advance.

A: We use sea or land freight based on product characteristics, delivery time, and destination. We have an experienced logistics team to ensure proper packaging and shipping. Land transportation is used for nearby countries such as Russia, Kazakhstan, Uzbekistan, and parts of Europe.

A: Shipping costs depend on method, weight, volume, distance, and destination. Sea freight is charged per container type/quantity, air freight by chargeable weight, and land transport by distance and vehicle type. We'll provide estimates, and actual charges will follow the carrier's invoice.

A: Shipping time depends on destination and method. Our main export ports are Qingdao, Dalian, Shanghai, and Ningbo. Delivery time is also affected by weather and customs clearance.

A: Yes, we can arrange cargo insurance based on the machine value and policy terms. We recommend insurance to reduce the risk of damage/loss during shipping. We'll assist you in any claims.

A: You can handle customs clearance yourself or appoint an agent. We provide all necessary documents (bill of lading, invoice, packing list, certificate of origin, etc.). We also support you in resolving customs issues if needed.

A: Yes, we work with international logistics companies to provide door-to-door delivery, covering loading, transport, customs clearance, and unloading-offering a complete one-stop logistics service.

A: We assist in claim procedures with the carrier or insurer. Please keep photos and incident reports as evidence. If damage is due to improper packaging, we take full responsibility.

A: Yes, transshipment may incur additional costs such as reloading, storage, or transfer fees, depending on location and duration. These will be communicated to you in advance for approval.

A: Yes, we provide real-time tracking through our logistics partners, including cargo location, status, and ETA.

A: For large/heavy equipment, we use special methods such as open-top or flat-rack containers and oversized land vehicles. We evaluate each case and provide a safe and efficient transport plan.

A: We provide installation, commissioning, training, maintenance, and spare parts supply. Our technicians can be dispatched for on-site services, and training is offered for your staff. Within the warranty period, repairs are free of charge for quality issues. After warranty, we offer paid services and spare parts.

A: The standard warranty is 1 year from acceptance of the installed machine. Custom equipment may have different terms per contract.

A: Contact our after-sales team via phone, email, or online support. We provide remote guidance first, and if unresolved, arrange for onsite repair. Response time depends on your location and issue urgency.

A: We respond within 48 hours of fault report, with a preliminary solution. Urgent issues are prioritized. Repair time depends on the fault's complexity.

A: Yes, we provide scheduled maintenance based on your machine's model and usage. This paid service helps extend equipment life and reduce failure rates.

A: Contact our service team with the machine model and part number. Common parts are in stock and shipped quickly; special parts may require production time, which we'll notify in advance.

A: Spare part prices are based on cost and market demand. A detailed quote will be provided. Discounts may apply to bulk purchases.

A: Yes. We provide remote support via phone, video, or remote control tools, assisting with operation, troubleshooting, and repairs-improving efficiency and reducing service costs.

A: Yes. Our R&D team can assess your needs and implement upgrades or modifications. We'll propose technical solutions, timelines, and budgets for your approval.

A: We value your feedback. You can evaluate our service via email at contact@antsmachine.com or through an online survey. For dissatisfaction, please explain in detail and we will resolve the issue and continue improving.